SHIPPING: Is shipping included?
No. Shipping fees depend on the country we are shipping your reward to. You can see the shipping rates when you choose a reward and check out.
Last updated: November 24, 2016 03:10
GENERAL: Can you attach a GoPro camera to the FlowMotion smartphone stabilizer?
Yes! We’ve listened to our amazing backers and made a GoPro adaptor (a $9 add-on, just add $9 to your pledge). It works with GoPro Hero 3,4,5 (not session).
Last updated: January 05, 2017 06:16
ADD-ONS: What is the custom GoPro mount add-on for?
The custom GoPro mount add-on enables you to attach the FlowMotion smartphone stabilizer to your GoPro mounts and accessories. Simply unscrew the FlowMotion grip, and screw on the custom GoPro mount to the stabilizer. The custom GoPro Mount is NOT for mounting a GoPro camera to the FlowMotion smartphone stabilizer.
Last updated: November 24, 2016 03:11
ADD-ONS: How do I buy an add-on item?
See the add-on menu below the reward picture. Pick an add-on and just add the price to the original pledge. We’ll ask for the details when the campaign ends.
Last updated: November 24, 2016 03:11
GENERAL: Are taxes, VAT and/or duties included?
Taxes, VAT and/or duties are not included in the prices and may be added in accordance with your local regulations.
Last updated: November 24, 2016 03:08
Does it come in a carry case?
Yes. Pledges on Kickstarter as well as preorders after the campaign will include a premium travel case.
Last updated: November 08, 2017 11:11
Can I cancel for a refund?
Unfortunately, now that the campaign funds have been spent on product development and manufacturing, cancellations or refunds for Kickstarter pledges can no longer be provided — really sorry for the bummer!
Last updated: November 09, 2017 17:35
FEATURES: What is the range of motion for the three axis’? degrees? Roll: 180 degrees, Pitch: 360 degrees, Yaw: 360 degrees FEATURES: Which modes does it have? The modes are: Pan mode, Lock mode, Pan + tilt mode FEATURES: Is it possible to deselect an axis? No. FEATURES: How much water can it handle? FlowMotion ONE is weather resistant, not water resistant. It can handle light rain, snow etc, but you can not use under water. FEATURES: How fast does it react to motion? 1000 times per second, but we are continously working to improve the perfomance. FEATURES: Does it work upside down? Yes, it does! FEATURES: Will the system be compatible with software upgrades in future? Yes, we will continously update both the stabilization software and add new functionality through the FlowMotion App. FEATURES: Will it work with a lense on the smartphone? It depends. If the lense is not too big and heavy (or prevents physical rotation) it will work. BATTERY: What kind of battery does it use? ONE uses a dual cell 7 V, 1130mAh Panasonic Lipo battery BATTERY: How long does the battery last? 3 hours BATTERY: How can I charge the batteries? The battery can be charged with the included USB cable BATTERY: Why does it use USB-C? We chose USB-C output because it is more future oriented. However, the included cable is USB-C to USB-A BATTERY: How long does it take to charge? 3 hours BATTERY: Where can I buy extra batteries/charger? You can buy a battery through the Backer Surveys, Indiegogo or in our webstore in the future as an add-on. BATTERY: Does the charger has EU or US power sockets? No. FlowMotion ONE comes with a USB-C to USB-A cable included. It does not come with a power socket. BATTERY: Is there any battery indicator? Yes, both on the grip and in the FlowMotion App APP: How is ONE connected to the app? Via Bluetooth LE/Smart APP: Will the app have live stream function from the GoPro? No GENERAL: Can you mount a GoPro camera to the FlowMotion smartphone stabilizer? Yes! If you get the GoPro adaptor you can attach a GoPro camera to the FlowMotion ONE. GENERAL: What is the custom GoPro mount for? The GoPro mount enables you to attach your FlowMotion ONE to any GoPro mount such as a chest mount etc. GENERAL: How much will it cost after KS? The planned retail price of FlowMotion ONE is $299. GENERAL: Does it come in a carry case? On Kickstarter a premium travel casing is included. GENERAL: How easy is it to install? It’s super easy, just follow the instructions in the app or on our website GENERAL: Does it work in any condition? FlowMotion ONE can handle most condition, but it is not water proof. GENERAL: Which smartphones is FlowMotion ONE compatible with? FlowMotion ONE is compatible with iPhone Series, Samsung S4-S7 and similar smartphones GENERAL: How can I update the firmware? Yes, the firmware can be updated through the app. GENERAL: Does it have a tripod mount? Yes, and its included. GENERAL: Do you have a policy for dealing with faulty, broken, breakdowns of rewards, or undelivered rewards? Yes, we have a great support team which will help out if there are any issues with your product GENERAL: Can FlowMotion ONE be mounted on a pole? Yes, and you can buy buy the FlowMotion carbon extension pole. GENERAL: Can I use the lightning port on MYphone while using FlowMotion ONE? No GENERAL: Can I use my a phone casing with the FlowMotion ONE? Yes GENERAL: Are taxes, VAT and/or duties included? Taxes, VAT and/or duties are not included in the prices and may be added in accordance with your local regulations. However, we will do what we can for our backers. SHIPPING: When will rewards be shipped? Rewards will be shipped April 2016 SHIPPING: How do I know that my reward has been shipped? We will send tracking information to the email address you provide in the survey once your reward has shipped. Please ensure you provide a valid email address that you check regularly. SHIPPING: What countries will you ship to? We ship worldwide. SHIPPING: What shipping services will you use in the USA? We plan on using a pricate courier (DHL or UPS) to ship your rewards SHIPPING: What shipping service will you be using for international shipments? The shipping service used will depend on the destination country. In general, we will rely on tracked postal service. SHIPPING: How long will shipping take? That depends on where you live. In most cases, shipping should take around 5 business days. However, in some cases, shipping by post can take up to 3 weeks to places like South America or the Middle East. SHIPPING: What if my reward gets lost in the mail? We’ll be using reputable, efficient postal and courier services. If it turns out to be lost, we’ll of course send you a new one. If you suspect your parcel may be lost, please get in touch with us. SHIPPING: What if I don’t pick up my parcel and it gets sent back to you/destroyed? Or if I provided the wrong address? Pay careful attention to your inbox as we’ll be sending you tracking information approximately 2 weeks after the survey closes. If you DO NOT pick up your parcel, it will either be returned to us, or destroyed. If this is the case, please contact us immediately. We will send it back to you (a delivery fee may be applied). SHIPPING: Can I pay extra for the carrier of my choice? Sorry, that is not possible, it would entail a logistical nightmare. We’ve chosen the quickest and most reliable methods available to us. SHIPPING: Duties & Taxes You may be charged duties and/or taxes upon receipt of your parcel. We cannot control governments’ decisions to apply tariffs, duties or taxes (including VAT) on imported products. SHIPPING: Is shipping included? No. Shipping fees depend on the country we are shipping the reward to. You can see the shipping rates when you choose a reward and check out. SHIPPING: What if I move before it ships? We’ll be sending out reminders before we are ready to ship your reward, so you’ll be able to provide your most up-to-date address! Please make sure to provide an address you’ll have access to for at least 6 weeks after the survey. Or, set up mail forwarding with your local postal service. WARRANTY: What kind of warranty do you have? FlowMotion ONE has a one year warranty
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.